Sony, take the plank out of your own eye!

Sony Music, which has aggressively pursued lawsuits against music fans who illegally downloaded songs over the Internet, is now on the receiving end of a class action suit. A harmful program called “rootkit” automatically installs itself onto computers when copyright protected CDs are loaded into the hard drive to be played. Rootkit can cause major damage to computers and was discovered only after Sony claimed the program was harmless. Beyond a major lawsuit to deal with, Sony Music also seems to have a few customer service issues to deal with...